Why this matters
Attendant AI records and transcribes every call your facility receives so you can review what was said, verify tour bookings, and improve service. Most US states only require one party — you, the facility — to consent to a recording. A handful require all parties to consent, which means the caller must be informed.
Your AI agent already announces at the start of every call that the conversation may be recorded for quality assurance. That announcement is the consent disclosure. As long as it stays in the greeting, callers in two-party states are on notice the moment they connect.
One-party vs. two-party consent — what it means
One-party consent (federal default and most US states): only one party to the conversation needs to know about the recording. Because you, the facility, consent by enabling Attendant AI, you are covered.
Two-party consent (all-party consent): every party on the line must be informed. Recording without disclosure can expose the facility to civil and, in some states, criminal liability.
Two-party consent states (as of 2026)
If your facility operates in any of these states — or if you take calls from residents of these states — keep the recording disclosure in your agent's greeting.
- California
- Connecticut
- Delaware
- Florida
- Illinois
- Maryland
- Massachusetts
- Michigan
- Montana
- Nevada
- New Hampshire
- Oregon
- Pennsylvania
- Washington
What Attendant AI does by default
Every newly provisioned agent ships with a recording disclosure in the opening greeting, similar to:
"Thanks for calling [Facility Name]. This call may be recorded for quality and training purposes. How can I help you today?"
The disclosure lives in a locked section of the system prompt that automated prompt optimization is not permitted to modify. You can review the live prompt for any of your agents in the dashboard under Agent Prompts.
What facility operators should do
- Keep the recording disclosure in the greeting. If you customize your agent prompt, do not remove the recording notice. If you operate in a two-party state, the disclosure is what keeps you compliant.
- Disclose on outbound calls too. If you use Attendant AI to make outbound calls (e.g. payment reminders), confirm the agent announces recording at the start of every outbound call as well.
- Train your staff. When a human picks up after a transfer, the live person should also confirm "this call is being recorded" if you are in a two-party state and the caller has been transferred outside the AI's announcement window.
- Update signage and digital channels. Where state law requires it (notably California for in-person interactions), post a visible notice that calls are recorded.
- Document your stance. Keep a copy of your agent's greeting and any policy decisions in your records. If a regulator asks, you want to be able to show what callers heard.
Caller opt-out
If a caller asks not to be recorded, the agent's default behavior is to acknowledge the request, escalate the call to a human, and note the request in the call log. Recordings are retained for 90 days by default and can be deleted on request. See our Privacy Policy for the full retention schedule.
Federal exposure
Federal law (18 U.S.C. § 2511) follows one-party consent, but state law controls when stricter. If a caller in California phones a facility in Alabama, California's two-party rule generally applies to that caller. The conservative practice — and what we recommend for every Attendant AI customer — is to keep the disclosure in the greeting regardless of which state the facility is in.
Questions
For help reviewing your agent's greeting or for a custom disclosure script, contact help@attendantai.net. For privacy-specific requests, reach privacy@attendantai.net.