1. Who We Are
Attendant AI, LLC ("Attendant AI," "we," "us," or "our") provides AI-powered phone answering services for self-storage facilities. Our registered address is 160 Lake Ridge Drive, Trussville, AL 35173. You can reach us at justin@attendantai.net.
2. Information We Collect
We collect information in the course of providing our service:
From Facility Operators (Our Customers):
- Account information: name, email, phone number, business name, and billing details
- Facility data: unit sizes, pricing, hours, policies, and other operational information you provide during onboarding
- Payment information: processed securely through Stripe — we do not store credit card numbers
From Callers (Your Customers):
- Phone number (provided automatically via caller ID)
- Call recordings and transcripts of conversations with our AI agent
- Information shared during the call: name, storage needs, tour preferences
- SMS messages sent as part of tour confirmations or follow-ups
Automatically Collected:
- Dashboard usage data: login times, pages viewed, feature usage
- Device and browser information when accessing our dashboard
3. How We Use Your Information
We use collected information to:
- Provide and operate the AI phone answering service
- Generate call transcripts, analytics, and insights for facility operators
- Send SMS notifications to facility managers about tour bookings and callbacks
- Process subscription payments through Stripe
- Improve our AI agent's accuracy and conversational quality
- Communicate with you about your account, service updates, and support
- Comply with legal obligations
4. How We Share Information
We do not sell your personal information. We share data only with:
- Twilio — telephony and SMS delivery
- ElevenLabs — voice AI processing for phone calls
- Anthropic (Claude) — AI-powered call analysis and conversation
- Stripe — payment processing
- Supabase — database hosting and authentication
- Vercel / Railway — application hosting
Each provider processes data according to their own privacy policies and our data processing agreements. We do not share caller data with any third parties for marketing purposes.
5. Data Retention
We retain data according to the following schedule:
- Call transcripts: 90 days, then automatically deleted
- Call records: 1 year
- Audit logs: 2 years
- Account data: retained while your subscription is active, deleted within 30 days of account closure upon request
Facility operators can request early deletion of specific records by contacting us.
6. Data Security
We protect your data with:
- Encryption of phone numbers at rest in our database
- PII masking in application logs
- HTTPS encryption for all data in transit
- Role-based access control on our dashboard
- Row-level security (RLS) ensuring facilities only see their own data
- Twilio signature validation on all incoming webhooks
- Rate limiting on API endpoints
7. Call Recording Disclosure
Our AI agent may record calls for quality assurance and transcript generation. Callers are informed at the start of the call that the conversation may be recorded. Facility operators are responsible for ensuring compliance with their state's recording consent laws. We recommend facilities in two-party consent states configure their AI agent greeting to include a recording disclosure.
8. SMS Communications
We send transactional SMS messages to facility operators when callers book tours or request callbacks. These messages are not marketing — they are service notifications triggered by inbound phone calls. Recipients can reply STOP at any time to opt out of SMS notifications.
9. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of SMS notifications
- Export your call data from the dashboard
To exercise any of these rights, contact us at justin@attendantai.net.
10. Cookies and Tracking
Our marketing website does not use cookies or third-party tracking. Our dashboard uses essential cookies for authentication (session management via Supabase Auth) and a local storage preference for theme settings. We do not use advertising cookies or analytics trackers.
11. Children's Privacy
Our service is designed for business use and is not directed at individuals under 18. We do not knowingly collect information from children.
12. Changes to This Policy
We may update this privacy policy from time to time. We will notify active subscribers by email of material changes. The "last updated" date at the top reflects the most recent revision.
13. Contact Us
If you have questions about this privacy policy or our data practices:
Attendant AI, LLC
160 Lake Ridge Drive
Trussville, AL 35173
justin@attendantai.net
(205) 767-7452